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  1. Create a RMA request using the customer support portal found on the main landing page of the support site.
    1. Note: If this is the first time using the support portal, you will need to create an account.
  2. Once approved, please print the support ticket and this page and place it the box.
  3. Indicate the support ticket number on the outside of the box.
    1. Ex: "CSP-1234"
  4. Waybill is to be provided and filled out by the customer. Shipper is to pay all prep fees for customs.
  5. International customers (outside the USA) must indicate the following on their waybill:
    1. Description of Goods: “USA goods returning for temporary import for repair and return."
    2. Country of Origin: “USA”

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